Mobile Response

 

We can provide a structured and concise solution to your out of hours, or on-call needs, tailored to you, the resident’s and their budgets.

 

OATS have a vast experience of setting up and running mobile response contracts, including initial costing’s, invoicing, recruitment, providing equipment and providing monthly results on call response times and reasons for call out’s etc. We do this by working in collaboration with telecare providers, housing associations, local authorities and private clients. We risk assess each scheme/property to ensure that we can offer the best service possible to service users, and also so that service users can meet our team before they commit to anything.

 

Our mobile response service is a real strong addition to any existing team that you have in place, and offers;

 

• Quick response time

• Ambulance call out (if required)

• ASB Checks

• Fire alarm testing

• Tenancy information collection

• No reply checks

• 24/7 – 365 support

 

We also like to offer added value to this service by encouraging our teams to attend coffee mornings and events at properties within their area, this ensures that the resident’s really know the mobile response teams well and helps to build trust.